Return & Refund Policy

Disclaimer

We take pride in creating handmade products. Because each item is handcrafted, slight variations, unique characteristics, and natural imperfections are part of the handmade process and do not constitute defects.

We typically do not accept returns on custom-made, personalized, or special-order items. If you have questions about a specific item before purchasing, please contact us at sirenstostitches@gmail.com.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags attached, in its original packaging, and accompanied by a receipt or proof of purchase.

To start a return, please contact us at sirenstostitches@gmail.com. Returns must be approved before being sent back.

If your return is accepted, we will provide instructions on how and where to send your package. Customers are responsible for all return shipping costs. Shipping fees are non-refundable unless the item was received damaged, defective, or incorrect. A 20% restocking fee will be deducted from all approved returns. Items returned without prior authorization will not be accepted.

For any questions regarding returns, please contact us at sirenstostitches@gmail.com.

Damages & Issues

Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Custom-made, personalized, or special-order items
• Sale or clearance items
• Gift cards
• Perishable goods (such as food, flowers, or plants)
• Personal care products (such as beauty products)
• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt for any reason and without justification.

To qualify, the item must be in the same condition in which it was received, unworn or unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

If a return is authorized, we will notify you once we have received and inspected the item and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sirenstostitches@gmail.com.